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French customer service 🇫🇷

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contact@round-rug.com

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Frequently asked questions

We process your order within 24 working days, your order is prepared and packed within 7 days and then dispatched.

For parcels dispatched from France, please allow an extra 3 working days for delivery, giving a total of 10 to 11 working days for receipt of the parcel.

For our parcels sent from Asia, you should allow another 5 to 8 working days for delivery, so a total of 10 to 20 working days for receipt of the parcel.

Our site is 100% encrypted. So your information is inaccessible to others.

Payments are handled by Stripe and Paypal, who are trusted players in the field of transactions.

Contact us by email and we’ll explain the returns procedure to you. You will only be responsible for the shipping costs.

Our aim is to ensure that you are completely satisfied with your order.

If you order from within the European Union, you can return your painting within 14 days from the date of receipt and obtain a refund once we have received it.

Need more help?

Please contact us

Please contact us if you think there is an error on your order. Or if your order has not arrived within 30 working days of dispatch.
Free delivery

From 20 euros of purchases*

French customer service 🇫🇷 6 days a week via email

Available 6 days a week by email

International delivery

Delivery all over the world

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